Balanced Score Card Implementation & the Internal Business Process Perspective
Once youre reasonably clear on whats involved, think about Walmart and its business processes, and then:
Identify at least three objectives for improving the organization’s internal business processes, and show how they relate to the mission, vision, and strategy of the organization.
For each objective, develop at least one meaningful performance measure (metric).
For each objective, identify at least one expected level of performance (target).
For each objective, identify at least one new action or program that needs to be developed to ensure successful implementation of the organization’s strategy (initiative).
Comment briefly on the relationships of the process objectives that you’ve identified here to the finance objectives that you identified in the Module 1 SLP assignment and/or the customer service objectives that you identified in the Module 2 SLP assignment. How do they help to fulfill those objectives? If they don’t (and they don’t have to), what makes them more important than objectives that would relate to finance or customer service?
Finally, do you wish to make any changes to your Module 1 or Module 2 objective write-ups in light of your Module 3 experience?
Heres a table that you may wish to copy and fill in. (The boxes are expandable; take all the space you need to be complete in your descriptions. No more than 23 pages should be necessary.)
Relationships to other objectives
Revisions (if any) to Module 1 and/or Module 2 Objectives
QuickMBA (N.D.) The Business Vision and Company Mission Statements. Retrieved July 20, 2010, from http://www.quickmba.com/strategy/vision/