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Case Study

Case 1
What might Deming say about this situation?
Deming developed the concept of planning, doing, checking and acting. The four activities form a cycle that allows a person to do things appropriately. Deming explained that managers should plan properly before implementing strategies. After the implementation, the strategies are checked, and then the bottlenecks removed. Deming indicates that the four roles are important because they create a meticulous process. If the cycle is applied, Melissa can experience few or no challenges at the workplace (Rowitz, 508). In the case of Melissa Claire, Deming would say that Melissa should plan her activities so that she can understand all the issues involved. After doing the activities assigned, she should check the system to correct any mistakes. This cycle would improve efficiency, and her performance would also be improved.
Drawing upon Deming’s principles, outline a plan to improve this situation

Planning: Melissa should develop a work design that would help create a map. The map would include all the activities to be conducted during the office hours. The planning proves would also include the components that are essential in improving the performance at the workplace (Kreitner, 482).
Doing: Melissa should implement the plan. The implementation process should include all the components of the work design. The implementation process should be well done to ensure that there are no errors (Kreitner, 482).
Checking: the implementation process should be assessed. This will help measure the progress. Reports should be established to ensure that the results are monitored. Melissa should use the reports to make decisions about the best strategy to implement in the future (Kreitner, 482).
Act: Melissa should decide about the best strategies to implement. The decisions to be implemented should aim at improving the performance (Kreitner, 482).

Case 2
Before designing a six-sigma implementation what do you need to do, what questions do you need to ask?
Six-Sigma is a tool that is used to ensure that quality is achieved. The six-sigma was developed to identify defects in any system, and to correct such defects (Eckes, 1). Before implementing the six sigma program, it is important to ask the question that, if the prevailing culture of SLRMC can help achieve quality? Are the clients satisfied with the quality of services they receive from SLRMC? What is the quality of financial management processes in the organization? Do the human resources management processes have quality problems? It is also good to ask whether the management has implemented measures to monitor the quality of the services delivered to the clients.
Which things you need to build up to support your plan and to ensure success of six sigma program?
To support the plan, I will need to access the management strategies. In addition, I will need to understand the control systems that the organization has established. The control systems will help monitor the quality assurance measures created to ensure that quality is achieved. I will also need to understand the legal measures taken to ensure that the quality control systems do not contravene the laws of the country. I will need to understand the defects experienced in the organization. The managers will need to provide information about all the processes involved in the organization. This will help identify the defective processes. The defective processes will be removed or replaced with good processes. I will also need to understand the culture of the organization so that I can advise the management team on the cultural changes needed. The cultural change will be done using several procedures to ensure that no culture shock is experienced.
 
 
 
 

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