HOW UPS DELIVERS OBJECTIVE PERFORMANCE APPRAISALS
Determining whether a supervisor is using enough objectivity during the employee review is one of the most dif?cult aspects of any company’s employee evaluation
With this in mind, the United Parcel Service (UPS), based in Washington D.C., is deploying personal digital assistants (PDAs) to its supervisors to use in on-road
driver evaluations. The PDAs are equipped with proprietary software that standardizes the evaluation process, helping to ensure that each driver review is as objective
“Our supervisors do ride-alongs to see if the driver is following procedures and adhering to our health and safety policies,” says Cathy Callagee, vice president of
applications development for UPS’s operations portfolio. “But this is problematic because supervisors have to write notes on paper, then bring their notes back to the
of?ce and type them into reports.”
Paper is eliminated with the help of PDAs, which display a series of checklists for the supervisor to use during the evaluation. The checklists guide the supervisors
through a list of duties the driver should be performing. The supervisor simply checks off each duty as the driver completes it. Additionally, the checklists are
uniform across the UPS network, so each driver receives the same evaluation, regardless of who is conducting the review.
The new PDAs also are helpful for supervisors because they serve as a remote of?ce, allowing supervisors to receive e-mail and check the status of other activities
while they are on the road with drivers. Currently, UPS has 1,400 PDAs in the ?eld, with plans to deploy an additional 600 this year.
“Supervisors can now electronically write how their drivers are doing and if they are following procedures,” Callagee says. “If not, the supervisor can bring the
applied methods right up on the PDA and walk the driver through it.” Before PDAs, drivers and supervisors were forced to memorize these instructions or put notes in
their back pocket, but since the data is transmitted electronically, they can simply plug the PDA into their PC and it automatically uploads the information to the PC.
“The use of PDAs eliminates paperwork, makes the rides more consistent and complete, improves the accountability of UPS supervisors and also increases the
professionalism for the group,” Callagee says. “This is going to become a way of life for UPS supervisors.”
The PDAs also identify training needs, which will be particularly helpful to new drivers who might need additional safety training. “Our objective is to have drivers
follow procedures that will help make their job safer, [make them] more ef?cient and provide better service for customers,” Callagee says. “From a workforce
perspective, the use of PDAs will make training easier so we can accomplish these goals.”
1. Would Jeffrey Pfeffer be likely to call UPS a people-centered company? Why or why not?
2. Which one (or what combination) of the performance appraisal techniques discussed in this chapter is UPS using? Explain.
3. How would you rate the legal defensibility of UPS’s driver evaluation program? Explain.
4. From an ethical standpoint, there is a thin line between supervision and “snoopervision.” In your opinion, has UPS crossed that line? Explain.
5. How could UPS improve its driver evaluation program?
PLACE THIS ORDER OR A SIMILAR ORDER WITH US TODAY AND GET AN AMAZING DISCOUNT ?
Our Service Charter
Excellent Quality / 100% Plagiarism-FreeWe employ a number of measures to ensure top quality essays. The papers go through a system of quality control prior to delivery. We run plagiarism checks on each paper to ensure that they will be 100% plagiarism-free. So, only clean copies hit customers’ emails. We also never resell the papers completed by our writers. So, once it is checked using a plagiarism checker, the paper will be unique. Speaking of the academic writing standards, we will stick to the assignment brief given by the customer and assign the perfect writer. By saying “the perfect writer” we mean the one having an academic degree in the customer’s study field and positive feedback from other customers.
Free RevisionsWe keep the quality bar of all papers high. But in case you need some extra brilliance to the paper, here’s what to do. First of all, you can choose a top writer. It means that we will assign an expert with a degree in your subject. And secondly, you can rely on our editing services. Our editors will revise your papers, checking whether or not they comply with high standards of academic writing. In addition, editing entails adjusting content if it’s off the topic, adding more sources, refining the language style, and making sure the referencing style is followed.
Confidentiality / 100% No DisclosureWe make sure that clients’ personal data remains confidential and is not exploited for any purposes beyond those related to our services. We only ask you to provide us with the information that is required to produce the paper according to your writing needs. Please note that the payment info is protected as well. Feel free to refer to the support team for more information about our payment methods. The fact that you used our service is kept secret due to the advanced security standards. So, you can be sure that no one will find out that you got a paper from our writing service.
Money Back GuaranteeIf the writer doesn’t address all the questions on your assignment brief or the delivered paper appears to be off the topic, you can ask for a refund. Or, if it is applicable, you can opt in for free revision within 14-30 days, depending on your paper’s length. The revision or refund request should be sent within 14 days after delivery. The customer gets 100% money-back in case they haven't downloaded the paper. All approved refunds will be returned to the customer’s credit card or Bonus Balance in a form of store credit. Take a note that we will send an extra compensation if the customers goes with a store credit.
24/7 Customer SupportWe have a support team working 24/7 ready to give your issue concerning the order their immediate attention. If you have any questions about the ordering process, communication with the writer, payment options, feel free to join live chat. Be sure to get a fast response. They can also give you the exact price quote, taking into account the timing, desired academic level of the paper, and the number of pages.