Executive Summary
Disagreements between co-workers are a common scenario in the work place and should be addressed to promote healthy working relationships. Conflicts affect emotions and result in a tensed work environment where no meaningful discussions can be conducted. This affects not only the conflicting parties but the team as a whole. Such an environment results in reduced job satisfaction since employee relationships are strained and the morale goes down. This consequently causes the employees stress and eventuality lowers their productivity levels. To prevent this from occurring, it is important to engage in activities that bond employees together and encourage them to understand each other. These activities include coaching, welfare activities and even team building. The management should be involved in the staff activities as part of the team both at professional and personal levels. Management should show their faith in the employees’ power to resolve their differences even without intervention.
DISAGREEMENTS BETWEEN CO-WORKERS
Introduction
Conflicts between workers have been experienced in many organizations. An example is the case that happened in a local government office where an employee had an argument with a colleague. Apparently the employee was experiencing some personal problems and had been remorseful the whole week. So the colleague abused her verbally stating that she was always in a foul mood and that no one would smile at her miserable face. The offended employee, in tears went to her line manager but was shocked to realize that the manager was not interested in solving the case. This made her lose her respect for the manager and was no longer interested in her job (Donaldson, 2011). Employees who find themselves in a conflict with their colleagues often suffer from emotional distress and are often dissatisfied with their jobs (Doherty& Guyler, 2008).
Analysis
Distress at the work place reduces the employees’ morale to work. The verbal attack that this employee got from the colleague caused her to cry. Encouraging the employees to work as a team reduces the chances of conflict. To prevent personal problems, the management should encourage staff welfare activities. This gives them an avenue to share and assist one another. Today, the world is experiencing fast economical development and a lot is expected from the employees. Coping with work and family responsibilities can be a cause of distress. The employee may not be brilliant and welcoming to colleagues due to the personal problems that they may have (Lee, 2008). The management should assure the employees that it has faith that the conflicting employees have the ability to resolve their differences (Khan, 2009).
The issue of job satisfaction also comes up when the line manager ignores her report of the abuse. She was also not satisfied with the job; this is because she did not receive the support that she expected from her line manager. This issue can be solved by recognizing the worth of employees to the organization. Everyone needs a listening ear and this is what managers should offer their employees (Abbas, 2009). They should make the employees understand by showing that there is no good or bad person, people just disagree. Creating this attitude to conflicts helps employees approach disagreement professionally. If managers listen to their employees, then conflicts may not affect their job satisfaction since conflicts become part of the normal challenges expected in the job environment (Wall & Callister, 1995).
Emotions influence the job environment, the fact that she was sad and troubled, the other employees felt that she was not worth talking to. She also broke in tears and this affected that day’s performance. Team building is also a good opportunity for employees to interact and learn each other. It helps them to separate their professionalism from their personalities. To ensure incidences like the one in this case do not occur, it is recommended that the management should be involved in employee coaching. Coaching entails highlighting personality traits of the team members and encouraging the employees to respect each other’s weaknesses (Carter, Byrnes & American Management Association, 2006).
Conclusion
The job environment brings people from diverse backgrounds with different personalities. To promote peaceful relations among the employees, conflicts should be approached like any other challenge expected in the job environment. Listening, working as teams and developing a culture where employees share and resolve their problems reduces conflict. Coaching promotes understanding and gives the employees to learn and respect one another.
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