Question one
There is no single definition that can accurately define quality. In every aspect of life there is a particular standard of quality expected from all human interactions. At the work place quality of interaction may revolve around friendship and cooperation amongst co-workers. There is the need to understand each individual character and accept them as they are; quality interactions are those that add value to a person. At the grocery store and restaurant, quality revolves around the service offered to the client. As it is often said the client is always right; in hospital quality refers to whether the doctor uses the best and most modern procedures to provide health care. It may involve such issues such as safety of the therapy, and whether treatment is consistent with the patient’s expectations. It also includes whether the physician’s decisions are made based on empirical scientific evidence, and the effectiveness of the procedures used in treatment (Lighter & Fair p.xi, 2004). Any good manager always strives to create good working relationships between him and the subordinates and amongst the subordinates themselves. The quality of a manger is measured by the influence he/she has on the junior works.
Question two
Deming’s holds that the seven deadly sins are the core barriers that prevent most organizations from achieving quality in management and production and service delivery. Deming argues that managers lack consistency of purpose to formulate services that will attract a market and help ensure that the organization remains in business. To Deming emphasis placed on short term gains is fed by worries of a take over and pressure from owners. The current reward system rewards results as opposed to improvement of processes. The best form of fostering cooperation is not through financial rewards rather through improving the work environment. Deming argues that frequent change in management has a detrimental effect on the continuous efforts of improvement; as the management philosophy changes with the introduction of a new manager. Managers should be given long term commitments for them to focus on quality improvement. Some aspects of total quality management can not be measured and any attempt to do so would be erroneous as the value of customer loyalty gained through improvement of quality can not be quantified. Deming believes that the problems affecting American businesses are predominantly caused by the high number of lawyers and the huge costs associated with medical care. He believes for organizations to improve quality these sevens diseases should be addressed (Cummings &Worley, pp.359-361, 2009).
Question three
There are five basic steps in the implementation of total quality management which include: first and foremost, mangers should be educated on the value and importance of making long term commitments to total quality management (TQM). Without concrete knowledge about TQM and the major success factors for implementation, leaders often misconstrue quality to be the prerogative of the employees. To improve quality constant and progressive training of staff should be carried out with emphasis on the tools and principles governing improvement of quality. After getting the relevant skills and knowledge; employee and management should be encouraged to come up with projects aimed at improving quality. To encourage quality improvements a reward system should be established that recognizes improvement of quality. Most system reward the outcomes rather than rewarding improvement processes. Lastly managers should constantly monitor and evaluate their organizations progress and compare it to the progress of their competitors (Cummings &Worley, pp.361-363, 2009).
Our Service Charter
-
Excellent Quality / 100% Plagiarism-Free
We employ a number of measures to ensure top quality essays. The papers go through a system of quality control prior to delivery. We run plagiarism checks on each paper to ensure that they will be 100% plagiarism-free. So, only clean copies hit customers’ emails. We also never resell the papers completed by our writers. So, once it is checked using a plagiarism checker, the paper will be unique. Speaking of the academic writing standards, we will stick to the assignment brief given by the customer and assign the perfect writer. By saying “the perfect writer” we mean the one having an academic degree in the customer’s study field and positive feedback from other customers. -
Free Revisions
We keep the quality bar of all papers high. But in case you need some extra brilliance to the paper, here’s what to do. First of all, you can choose a top writer. It means that we will assign an expert with a degree in your subject. And secondly, you can rely on our editing services. Our editors will revise your papers, checking whether or not they comply with high standards of academic writing. In addition, editing entails adjusting content if it’s off the topic, adding more sources, refining the language style, and making sure the referencing style is followed. -
Confidentiality / 100% No Disclosure
We make sure that clients’ personal data remains confidential and is not exploited for any purposes beyond those related to our services. We only ask you to provide us with the information that is required to produce the paper according to your writing needs. Please note that the payment info is protected as well. Feel free to refer to the support team for more information about our payment methods. The fact that you used our service is kept secret due to the advanced security standards. So, you can be sure that no one will find out that you got a paper from our writing service. -
Money Back Guarantee
If the writer doesn’t address all the questions on your assignment brief or the delivered paper appears to be off the topic, you can ask for a refund. Or, if it is applicable, you can opt in for free revision within 14-30 days, depending on your paper’s length. The revision or refund request should be sent within 14 days after delivery. The customer gets 100% money-back in case they haven't downloaded the paper. All approved refunds will be returned to the customer’s credit card or Bonus Balance in a form of store credit. Take a note that we will send an extra compensation if the customers goes with a store credit. -
24/7 Customer Support
We have a support team working 24/7 ready to give your issue concerning the order their immediate attention. If you have any questions about the ordering process, communication with the writer, payment options, feel free to join live chat. Be sure to get a fast response. They can also give you the exact price quote, taking into account the timing, desired academic level of the paper, and the number of pages.