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How Effective Communication improves employee performance

How Effective Communication improves employee performance
Introduction
Communication is the act of passing messages from one person to another through a given medium. Communication in an organization is vital because it facilitates how decisions are passed from the top level management to the lowest level management. Communication is used to facilitate the delivery of guidelines and policies that necessitate the proper management of any given organization. Thus, communication is a crucial process in any organization operation because it determines how guidelines are followed and developing with new ways to manage the resources and the human power in the organization (Murphy & Hildebrandt, 1988). This paper discusses communication and its impact on building relationships, professionalism, and motivating employees in an organization.
Building relationships with employees
For effective communication to be achieved in an organization, the management should create good relationships with the employees and the clients. Good relationships create a good environment to make appropriate decisions. An organization deserves a excellent leader so that the decisions made are accurate. Therefore, the qualities of a leader are important in encouraging the employees to perform their tasks. Leadership also helps to execute a good plan to make decisions and pass them to employees. Effective communication plays a major role in improving the performance and morale of employees in any given organization. A leader should possess effective communication skills that he or she uses to pass a message to the followers. Good communication skills are a necessary tool for a leader because people are influenced by the ability of the leader to express to the people. A leader should communicate effectively about the issues arising in an organization and give proper advice on how to meet the set goals and objectives (Roodman & Roodman, 1973). A leader should possess management skill in the sense that the leader can manage human skills and talent. The leaders should inspire the followers to work towards achieving the goals. A manager should possess a good attitude to facilitate leadership of people. A leader should possess business skills in the execution of duties because they set how each decision plan is applied in the organization. Good business skills help in the management of finances and how to draw viable plans that are of great help to the whole team. Harnessing good business skills help the leader to assign and delegate duties and responsibilities to the subordinates. An excellent manager should create a good working relationship with people within and outside the organization. They should create friendship with all stakeholders so that people can approach the leaders for consultation (Adair, 2009). An example of a leader is Steve Jobs, the former CEO of Apple Inc. He built strong relationships with the employees, and this empowered the employees to develop innovative products.
Motivation
Motivation is the drive that an employee has to achieve the goals of an organization. Motivation increases the efficiency of employees in any given organization. Motivating factors do not only have to be financial incentives, but non-monetary incentives may be offered to the employees to improve their performance. A good manager should improve the working conditions of employees in the workplace. Good communication in the organization facilitates how leaders know the complaints from the subordinates. In addition, good communication facilitates effective decision making because the employees contribute towards making appropriate decisions. When employees are trained in effective communication, they improve their communication in the workplace (DelPo, 2007).
Communication skills should be well utilized by a leader to command an audience and respect among the team member. The leaders should communicate effectively to bring the concise meaning of the concepts of the organization. Communication facilitates the transfer of information among the team members through active interaction and sharing of ideas and assessing the plans that the group may take. A leader should think strategically about the issues that may affect the organization. Proper analysis of the problems facing the organization before decision making is crucial. This helps develop decisions which are accurate, and the team members benefit because they do not find problems when implementing the decisions. A number of skills are required for a leader to motivate the employees. These skills range from honesty, respect, passion and excellent persuasion abilities. A leader should possess skills that pertain to influencing people. This encourages the subordinates achieve goals by sharing integrity issues, values and vision. A leader should share a vision and actions to the subordinates so that the whole group can benefit from the ideas. This strategy motivates because they are engaged in the activities of the organization. Great leaders engage members in the decision making process through the contribution of ideas that help to tackle challenges and recognize the efforts that the team members play. Great leaders are compassionate because they care about the welfare of the team members. They are listening to people and find solutions to the economic difficulties that they might face. A good manager monitors the growth of the team through close evaluation of each person’s task and objectives. The leaders should be involved in training the team members on different tasks and be involved in the well being of each team member.
A leader should lead by example because the followers’ progress is determined by how a leader performs. A leader should empower team members by setting attainable objectives for each individual, and the whole team. A leader should ensure that team members have access to facilities and resources that help to attain the set goals and objectives. Rewarding employees who have effective communication encourages other employees to improve on their communication processes (Nelson & Quick, 2008). An example where motivation affected the performance of employees is Wal-Mart. The company does not motivate its employees, and this has caused many strikes. The company has experienced lawsuits because the employees have sought to get better working conditions.
Developing professionalism
Professionalism is the process of achieving the goals of an organization according to the standards of the organization. It involves adhering to the standards of a certain work. Managers should be encouraged or trained to learn the emotions of their subordinates and the senior managers. Therefore, managers should have emotional intelligence in the workplace. They should apply this strategy when interacting with various people in the organization. Passing information in an organization is crucial because it helps to increase the productivity of the firm. When decisions are to made in the firm, the managers should know how such changes affect the work ethics of the employees. This is important because it helps to lower the possibility of encountering resistance by fellow employees when the changes are implemented. Communication is an integral part of management because it incorporates changes in the organization. Professionalism is evident when the management chooses to use modern forms of communication that are effective. Modern communication methods have improved the way people in an organization communicate and pass information. This is crucial because it establishes clear plans and goals for the organization. Information in the organization is crucial because leaders and managers need to have a clear feedback of operations at the lowest level, and this helps in the continuation of services (Koźmiński & Cushman, 1993).
Feedback system will guide the employees on areas of weakness, and this helps them improve on the communication process. Providing feedback is important in solving the communication problems facing the workers. As a manager, there is a need to formulate a good way to solve problems facing employees at the workplace. A leader may install suggestion boxes that act as information gathering tools in the organization. A leader may open a joint email where employees can send their suggestions and the leader should reply to the emails sent. As a good leader, one should exercise professionalism when passing information across the organization. This facilitates proper decision making and execution of plans and goals for the organization. This strategy ensures that the business is monitored, and the performance of employees is improved over time (Garber, 2008).
Conclusion
Communication is an important process in an organization because it links various stakeholders. People understand the processes of an organization through communication. In addition, decisions are made through communication. The management of any organization should account for the economic importance of its work force and the role the employees play in attaining organizational goals and objectives. This ensures that the performance of employees is improved. Motivation of employees may take the form of non-monetary incentives through recognition and offering training facilities. When communication is improved in an organization, the employees interact well and this helps to motivate them and the performance is improved. Therefore, managers should embrace good communication strategies to improve the performance.
 
 
 
 

 

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