Information Technology has created an avenue for the success of the majority of the businesses. Most of the successful organisations around the world are those that have made use of Information Systems. It is not only big businesses that have used e-business when conducting B2B and B2C business to quicken processes, but also small businesses such as pizza shops (Gelinas & Dull, 2010). Information is crucial in the development of a system and running of an organization. Information consists of organized data, which has a meaning (O’Brien & Marakas, 2010). On the other hand, data is the simple description of events, activities and recorded transactions. A pizza shop can utilize the use of Information Systems by accepting email or online ordering. Information Systems are vital because they identify the goals of an organisation and contribute towards the information needs within an organisation to enhance higher performance (Hughes & Moore, 1993).
This report provides reliable recommendations on how a newly opened pizza shop can better make use of new Information Systems in order to improve the experience of both its offline and on-line customers. The company itself started out as a small-size business that has been attempting expand into a medium-size enterprise by branching out both physically into various regions, and virtually by creating an online presence. A typical Information System is composed of subsystems of hardware, programs in form of software, support software, files, procedures and training materials (Cano, 2003). It also includes the people that use the software. The report provides details of hardware requirements, software requirements and database requirements for the pizza shop. The report also recommends the telecommunication applications, online marketing applications, E-Business solutions and E-Commerce solutions for the pizza shop (Hughes & Moore, 1993).
This is the physical technology that will house and execute the software, store and carry data, and provide interfaces for entry and removal of information from the system (Whitman & Mattord, 2009). The hardware components required by this information system include, receipt printers and cash drawers. Receipt printers will be used for printing receipts for clients while cash drawers will be used to keep cash that is received from store customers. The information system also requires personal computers and a wired Internet or network interface. With the aid of the Internet, the pizza shop staff will be able to execute programs by use of personal computers. For instance, when the cashier scans an item on the system, he or she will be able to update the stock levels at the inventory department and the sales revenue at the sales department. These components can work with the aid of a connected Internet system that links them. Furthermore, when a printed receipt is required, execution commands are made using the personal computer, but the receipt printer produces a printed receipt. The two, computer and printer can be linked by a cable.
The pizza shop may have to use the internet for external communications and the intranet for internal communications to increase the rate of problem solving and create a competitive advantage (O’Brien & Marakas, 2010). In this case, a wireless Internet may be required. Consequently, modems will be essential in providing Internet connections. Other required components include flash disks and CDs for storage and transfer of data, keyboards, and scanners to read universal product codes and magnetic ink character readers for banking. Telephones, which will be mainly used for telecommunication, also fall under the category of the required hardware (Hughes & Moore, 1993).
Inventories required by the pizza shop will be transported from the suppliers to the shop by use of vans. Placing of inventory orders will be based on reports from the inventory tracking management system. Furthermore, pizzas for clients will be transported to the client’s door step by use of delivery vans. Delivery drivers will be given communication appliances such as cell phones to aid in communication. This will aid the pizza shop staff to communicate with clients and update them about the status of their orders, and when they expect to deliver their orders. In case, any of the vans or delivery vans breaks, the driver needs to make a call using a cell phone, and a replacement van will be sent immediately to ensure that delivery is still on time.
The Information System will be functional using software. The computers need to be installed with software, which will aid in the execution of functions. Such softwares include windows, office suite, and antivirus software. An antivirus is necessary because it will prevent information files from malicious damage. Other software includes accounting systems, point of sale inventory systems and programming languages such as java. Furthermore, database management software such as Oracle is required. The Information System also requires an operating system for personal computers. An office suite that will automate documents and forecasts electronically is an essential component of this Information System (Hughes & Moore, 1993). Therefore, software consists of computer programs, and the pizza shop will have to use the modern- stored-program concept software (O’Brien & Marakas, 2010).
The accounting information system will be responsible for the collection, storage, processing and reporting of information regarding the financial transactions of the pizza shop. The major objective of any accounting information system is to provide appropriate controls over the processing of transactions to ensure that the organisation’s financial activities are recorded and reported accurately, fairy and on a timely basis (Davis, 1999).
The accounting system will collect and record data pertaining to sales orders, delivery data, and vendor payments by use of source documents such as invoices or bank pay slips. The non-machine-readable source documents will be entered into the computerised system to make them readable, so that they can be used in the future, where it becomes necessary. Processing will include the completion of transactions using input data.
The system adopts an online processing mode where relevant files will be updated immediately, one transaction at a time, as the transaction takes place. Database management software will record and keep data for future use. Important data that the pizza shop should keep up to date includes sales history, inventory data and customer feedback.
The inventory management system will be responsible for the management of inventories. When customers place an order for a pizza, which requires ingredients that are not in stock, the Information System will make an automatic reorder for inventory from the supplier. This will enhance fast processing of a customer’s order because pizzas will be baked and delivered to the customer in a quick manner. The price and cost of a pizza represent vital information for the customer and the sales department.
Inventory management will involve the tracking of pizzas that are sold at every transaction. Then the inventory management system will store this data in the database for later reporting. Also, the inventory management system will provide information when inventories are running low so that more items can be reordered. This will aid inventory control accountants and personnel to know when a reorder is required.
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