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Knowledge Management

Assignment Requirements
Assignment Question
To what extent can Human Resource Management support organisations in
designing and delivering appropriate policies for the management of knowledge
work and knowledge workers?
Approaching the question
Start by reading KEY READING 4 from the module booklet, i.e. ‘Chapter 2:
Knowledge-Intensive Organizations’ (from Newell, S. et al (2002). Managing
Knowledge Work. Palgrave Macmillan), then read SECTION 6: ‘Knowledge
Management in the Innovation Process’, and then associated readings from the
module text book, (i.e. Little, S. and Ray, T. (2005). ‘Managing Knowledge’. Sage):
Tam, M. et al ‘Chapter 8: Organizational and Occupational Commitment:
Knowledge Workers in Large Corporations; Storey, J. ‘Chapter 9: Human Resource Policies for Knowledge Work’; and Lengnick-Hall, M. and Lengnick-Hall, C. ‘Chapter 14: HR’s Role in Building Relationship Networks’.. It is important to bear in mind that the
content of your answer will depend on the argument that you wish to put forward
in answer to the question and not solely on the concepts that the question
explicitly identifies.
Assessment Criteria
In addition to the criteria outlined above and in the Programme Handbook,
students are expected to demonstrate:
1. An understanding of the nature of ‘knowledge work’ and ‘knowledge workers’
as distinct categories of work and worker;
2. An appreciation of the ways in which such ‘knowledge work’ and ‘knowledge
worker’ may be helped or hindered by certain features of an organisation,
such as cultural context, reward systems etc;
3. An understanding of the role of HR in establishing policies to support
knowledge work and motivate knowledge workers; and
4. An ability to apply the above through examples – these should not simply be
illustrations drawn from the module booklet or module readings, but those
that arise from drawing upon personal experience of organisations and/or
examples you have sourced via your own searching
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