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Unit BSBMKG502B – Establish and adjust the marketing mix
Unit BSBMKG514A – Implement and monitor marketing activities
Deadline: 3 working days
Candidate Name: ________________________________________________________
ID Number: _____________________________________________________________
Privacy Release Clause:
“I give permission for my assessment material to be used in the auditing, assessment validation & moderation process”
Signature: _____________________                  Date: _________________________

Task 3 – Completion Status



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Information for the Candidate:

All work is to be entirely that of the candidate.
Read the Instructions for each question / section very carefully.
All work is to be submitted by the deadline. Any work submitted after the deadline will only be accepted withpermission from the course coordinator. If you fail to meet the deadline and do not obtain permission to submit your assessment late, you will be marked as
“Not Yet Competent” and will need to apply tore-sit the assessment.

Information for written examinations:

Read the instructions for each question / section very carefully.
Be sure to PRINT your FULL name & LAST name in every place that is provided.
Every answer must be written in the spaces provided.
If you need extra writing space, please ask your tutor for blank pages. Please remember to write your FULL
name, LAST name and the question number.
If answers are not properly identified, they will be marked as INCORRECT
All questions must be answered correctly in order to obtain a competence for the training package unit.
Candidate is directed to leave all belongings (books, bags, jackets, etc) at the door. All cell phones should be
switched off and handed to the tutor during the exam.
CHEATING IS ILLEGAL. If any candidate is caught cheating or carrying any sort of resources which can be used for cheating, he / she will be immediately dismissed from the school and will have to follow internal grievance procedures for re-enrolling into the course.
If the candidate doesn’t understand the assessment, they can request help from the tutor in charge to interpret the assessment. Tutors will not help candidate in discussing the assessment answers.

Re-assessment of Result & Academic Appeal Procedures

Please refer to the Student handbook – Academic Appeal and Re-assessment Process Section on Page no. 25

“I understand all the above rules and guidelines for the assessment”

Date (dd/mm/yyyy)


Full Name


You are to complete your allocated questions in small groups.
Please make sure that you reference the resources used to assist you.
You must answer the questions in your own words.
Your allocated final questions must be submitted as a hardcopy typed in font size 12 Times New Roman, 1.5 line spacing with the correct question number displayed for your response and presented to the trainer on the due date with the correct coversheet – Note: Task sheet and questions are available on the common share folder.
In your groups ALL students will be asked questions at random from your allocated questions and will be required to explain their answers in their own words to show they understand the question’s meaning.
You must be ready to answer your questions in front of the class on Thursday 12th August 2010. **RECOMMENDED EVERYONE ATTENDS ON THIS DAY **.
If you are not present when your group is randomly selected you will need to individually complete ALL 21 questions (instead of just the 4 assigned to your group) and you must also be able to verbally answer any 3 randomly asked questions from the entire list of 21 questions.

Q1.Briefly describe how do stakeholders participate in the marketing planning process?
Q2. Briefly explain the process of developing a marketing mix.
Q3. Briefly explain the relationship between a business strategy and a marketing strategy
Business strategy refers to the policies that a company establishes top attain a competitive position in the market. It entails optimal utilization of all resources available for an organization to make the maximum profit possible by reducing costs. Marketing strategy focuses on establishing strategies of attracting and retaining customers and the overall competitiveness of the company in the market. Business strategy is related to marketing strategy in that the overall goal of the two strategies is to improve the competitiveness of the company while maximizing the profits generated. Business strategy contains all the strategies involved in maintaining the performance of a company while marketing strategy is a subset of business strategy (Ferrell & Hartline, 2008).
Q4. List the stages in organizing a learning activity for non-marketing personnel about the marketing plan implementation.
Q5.Define monitoring & list five methods of monitoring the success of a marketing campaign
Q6. Explain why is it important to evaluate a marketing campaign and list the process / steps for improving a marketing campaign?
Q7.List five ways to communicate changes to relevant stakeholders in marketing objectives and targets
Q8. Explain the difference between differentiated and undifferentiated markets.
Differentiated markets are defined as markets which focus on specific needs of the customers. The marketers aim at building customer loyalty by concentrating on particular needs of the customers. Market specialization is a common feature of differentiated markets and the competition among firms is very high. Each organization makes an effort to capture the demand of as many customers as possible. On the other hand, undifferentiated markets are those markets with general characteristics such that the marketer focuses on the general needs of the customers. The specific needs of the customers are not focused but the common needs are satisfied by the marketers. In such markets the level of competition is low and companies can operate in the market successfully without focusing on individual needs of the customers. Mass advertising is applied to reduce the costs of promoting to individual customers (Bull and Passewitz, 2010).
Q9.Define with examples

Behaviouristic segmentation


Geographic segmentation

Q10.Give examples of how discount department stores such as Big W and Kmart segment their customers by product group location within their stores.
Q11. Explain how the product mix (range of products stocked) of an electrical appliance store might vary between the following residential areas:http://tutor2u.net/business/presentations/marketing/productmix/default.html

suburb with mainly family group residents


Inner suburb with apartment and townhouse living


Medium-sized outback or country store


Area where many students and singles live in flats and units

Q12. Explain the steps in the market segmentation process. Then, using a well-known organisation as an example, describe how they have successfully undertaken this market segmentation process.
Q13. How do you think each component of the marketing mix interrelates?
Q14. What is the difference between a value offer or value proposition and a value acquisition?
Q15.Can service be a product?
Q16.Define the term:

B2B product





Q17. What is the purpose of packaging in regards to Product?
Q18. Why is labelinga product important? How does a brand provide value to customers? Use examples to illustrate.
Q19. What is a “product-service continuum”? List 3 products that have no service component and explain why?
Q20. What is internal marketing? Why is it important for services marketing?
Q21.Explain each of the following in relation to services marketing:



The strategy of standardization


The strategy of customization


Task 3

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Signed Trainer



Signed Student












List of references
Bull, N. H. and Passewitz G. R. (2010). Finding Customers: Market Segmentation. Ohio State University Fact Sheet. Retrieved February 23, 2011 from http://ohioline.osu.edu/cd-fact/1253.html
Ferrell, O. C. and Hartline, M. D. (2008). Marketing Strategy. New York, NY: Cengage Learning.

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