Quality Culture of an Organization
a). Leadership and management are vital aspects for organizations in the modern business environment. It is through leadership and management that organizations improve their level of competitiveness in the market. In addition, leadership and management enhance quality in the products and processes in an organization. Therefore, leadership and management are applied in the optimum use of resources (Nwankwo and Richardson, pp. 44 – 47).
b). Organizations must have positive attitudes towards their customers. The management of an organization has to show a substantial concern for the customers. Customers are the overall bosses and should be treated with a lot of respect (Sivadas and Baker-Prewitt, pp. 73).
c). The employees help in achieving the goals and objectives. The employees of an organization must be motivated by the management for them to be productive. The leadership must show concern and care for the employees. This is a reflector of a positive attitude by the management towards the employees (Slåtten, PP. 93-100).
d). Suppliers provide organizations with materials required in the production process. They are, therefore, very important in the process of production. Organizations should treat suppliers with respect. However, the management should be very cautious in establishing contracts with suppliers to ensure that the organizations get the required materials at the appropriate time (Armistead, Bowman and Newton, pp. 16).
e). Organizational change is inevitable, and managers should be prepared to make change with the prevailing conditions. The management should have a positive attitude towards change because it improves the performance of an organization. In addition, the stakeholders of an organization should be encouraged to adjust to changes in the environment (Rashid, Sambasivan and Rahman, pp. 165-170).
f). Apple Inc. is a company that manufactures computer software and hardware. The company has also started manufacturing electronics. The company has a quality culture of developing innovative products with high quality. The company has also developed strategies to develop quality processes to improve the level of customer satisfaction. Apple Inc. has a quality culture in the development of products and management of employees (O’Grady, p. 12).
a). Quality assurance is an organizational process which is used to determine the quality of products in relation to the expectations of the customers. It focuses on achieving the needs of customers (Webber and Wallace, pp. 11). Organizations need QA systems because there is growing competition in the global markets. Therefore, there is need to satisfy customers so as to capture a large customer base in the market. Organizations are striving to see that they maintain their customer clientele. One way to achieve this is through the management of the expectation of the consumers of their products. One comprehensive way of managing customer expectations is through running quality assurance programs (Peters, pp. 6-12). There are two key benefits of implementing of setting up a quality assurance system in a firm. The first is that, QA system creates customer confidence in the organization. It enables the firm to deliver products and services that meet the expectations and needs of customers. The second benefit is that it improves the general performance of the organization through putting in place the right systems that ensure quality in production (Peters, pp. 6-12).
b). There are two components of QA systems: Quality control and quality improvement. Quality control involves putting in place business management systems to ensure that all aspects of business have been streamlined. Quality improvement involves the rectification and upgrading of business systems (Webber and Wallace, pp. 11).
c). According to Jansen (pp. 7), there are many benefits which small business enterprises can get from implementing ISO-9001:2000. These include:-
A rise in market opportunities due to increased effectives and organization of business
Improved reputation of the firm as is viewed by stakeholders
Cuts down the wastage of materials and time
Increased opportunities as a result of compliance with these standards which have been recognized internationally
Improved management control thence increase in levels of profit for the enterprise
Small and medium enterprises face a lot of challenges in implementing ISO. For instance, implementing ISO 9001 may prove to be difficult because of a number of reasons (Van den Heuvel, p. 361). These constraints include inadequate human and financial resources, insufficient knowledge in formalized systems which are required to implement it and low level of technical knowledge required in quality management implementation. Also, small businesses are deficient of advanced auditing skills to monitor, assess and evaluate the certification (Altinkilinc, and Searcy, pp. 221).
Organizational leadership is immensely helpful in ensuring that all aspects of quality in all departments of the firms are adhered. This happens through quality management programs.