The information provided in the letter must be clear and concise and well written. Please read the customer’s letter that is attached herewith so you can draft the response. Please utilize information from chapters 1, 2 and 3 to respond to the letter. The chapters have been attached. Your goal is to do the following 1. Respond positively to the customer’s criticism 2. Provide an adjustment. (Note: when I say provide an adjustment this means this could be some sort of financial remuneration. It could also involve some kind of adjustment in services, fees, etc. You can chose whatever adjustment you feel is appropriate for Mr. Stewart’s situation. 3. And win back the customers’ business. 4. When composing the letter you can make up a company address and Mr. Stewarts home address. Please incorporate information from chapters 1-3 which spells out the guidelines on how to effectively respond to a customer. Please state the page for which you find and incorporate guidance into the response. The length of the paper must at least 200-275 words should be sufficient in completing this letter. Your goal is to respond to his criticism, provide an adjustment, and win back Mr. Stewart’s business. You can focus on the goal. The word count should follow from the goal.
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