Sales Tracking and Customer Relations Analyses
To analyse a set of data (in Microsoft Excel), and write a brief report (in Microsoft Word), identifying and explaining your insights into the operation of “The FedFone Co.”.
In the process of this assessment task you will:
plan, schedule and execute project tasks with a view to improving your personal productivity;
gain awareness of some typical issues related to the operation of a small-to-medium size business;
use the functionality of Microsoft Excel 2007/2010 to manipulate data, analyse it and visualise it in tabular and chart form; and
use the functionality of Microsoft Word to write a brief report of your business observations and recommendations.
The FedFone Co. (FFC) sells mobile phones and accessories at three shops in the Ballarat area (i.e. High Street, Mall, Suburb) seven (7) days a week. The company also organises repairs for phones they sold but which have been damaged or become faulty. These activities are co-ordinated by five (5) FFC Sales Representatives (John, Paul, Ringo, George, Stuart). The company’s founder, Ms Georgie Martyn, like all small business owners, is always interested in finding ways to increase revenues and decrease expenses.
Ms Martyn has hired you as a business analyst and poses some operational-level questions about the performance of her business. She is also eager to hear your thoughts and ideas on how to improve the business and requires you to make several recommendations on how to improve the company’s performance, especially in relation to the following business objectives:
improving the sales strategy;
improving internal efficiencies and effectiveness; and
building strong lasting relationships with its customers.
Ms Martyn has provided you with last year’s sales information in the “itech1005-5005 2014-27 assignment data.xlsx” file. The data needs to be analysed and visualised to help observations related to the business operation and its shortcomings.
The data worksheet “Sales” contains collected information of the consultancy’s operations in the first three months of the year. These details included:
Date (of sale)
Shop (where sale completed)
Staff (i.e. Sales Representative name)
Phone Cover (accessory sold)
Spare Battery (accessory sold)
Charger Pack (accessory sold)
Repair Details (type of problem with phone returned for repair)
Repair Date (date received from customer for repair)
Return Date (date returned to customer after repair)
Software Update (service fee income)
Training Time (hours spent training customers in phone use – service fee income)
Insurance (service fee income)
Our Service Charter
Excellent Quality / 100% Plagiarism-FreeWe employ a number of measures to ensure top quality essays. The papers go through a system of quality control prior to delivery. We run plagiarism checks on each paper to ensure that they will be 100% plagiarism-free. So, only clean copies hit customers’ emails. We also never resell the papers completed by our writers. So, once it is checked using a plagiarism checker, the paper will be unique. Speaking of the academic writing standards, we will stick to the assignment brief given by the customer and assign the perfect writer. By saying “the perfect writer” we mean the one having an academic degree in the customer’s study field and positive feedback from other customers.
Free RevisionsWe keep the quality bar of all papers high. But in case you need some extra brilliance to the paper, here’s what to do. First of all, you can choose a top writer. It means that we will assign an expert with a degree in your subject. And secondly, you can rely on our editing services. Our editors will revise your papers, checking whether or not they comply with high standards of academic writing. In addition, editing entails adjusting content if it’s off the topic, adding more sources, refining the language style, and making sure the referencing style is followed.
Confidentiality / 100% No DisclosureWe make sure that clients’ personal data remains confidential and is not exploited for any purposes beyond those related to our services. We only ask you to provide us with the information that is required to produce the paper according to your writing needs. Please note that the payment info is protected as well. Feel free to refer to the support team for more information about our payment methods. The fact that you used our service is kept secret due to the advanced security standards. So, you can be sure that no one will find out that you got a paper from our writing service.
Money Back GuaranteeIf the writer doesn’t address all the questions on your assignment brief or the delivered paper appears to be off the topic, you can ask for a refund. Or, if it is applicable, you can opt in for free revision within 14-30 days, depending on your paper’s length. The revision or refund request should be sent within 14 days after delivery. The customer gets 100% money-back in case they haven't downloaded the paper. All approved refunds will be returned to the customer’s credit card or Bonus Balance in a form of store credit. Take a note that we will send an extra compensation if the customers goes with a store credit.
24/7 Customer SupportWe have a support team working 24/7 ready to give your issue concerning the order their immediate attention. If you have any questions about the ordering process, communication with the writer, payment options, feel free to join live chat. Be sure to get a fast response. They can also give you the exact price quote, taking into account the timing, desired academic level of the paper, and the number of pages.