Introduction
Service inventions can be defined as those inventions that are created after executing tasks or doing research or inventive activities. The service inventions or creations should be made by an inventor in the course or during the time he or she is either performing his or her task, or while executing tasks that have been allocated to them by the entities that they belong to, or within a year after they resign, retire, or change work and where the inventions or creations that are related to their to their own duty or tasks. The duty or tasks entrusted to them by the entities that the inventors previously belonged.
Service innovation can be defined as a newly improved service concept, a channel of interaction for clients, which is based on some technology or systematic methods that innovators put into practice. Both the producers and customers benefit from service innovation because it leads to new or renewed service functions that are new to organizations who are in this case, the producers, and it also changes the services offered on markets. Developers also benefit from service innovation as it improves their competitive edge. The innovation services require new structured technologies with human or organizational capabilities for organizations that offer the services.
The process of turning a service invention into a service innovation
Sometimes, people confuse and interchangeably use the two terms: service invention and service innovation. However, the two concepts vary. In service invention, a service is created or introduced for the first time, but in innovation of services, one improves or makes a significant contribution to existing services. For instance if we consider micro processing, it is true that someone invented it but then, after a while, a hundred of thousands of services evolved from the invention which required innovation. Service inventions require the use of new knowledge in creating the new services.
Service invention is taken as a cornerstone or an instrumental for service innovation. It is vital as it helps to source new ideas, patents, prototypes, designs, breakthrough experiments and working models. Service innovation then changes the service inventions for commercial purposes. Service innovations value is determined by customers in the market place after consuming it or buying it. In other words, innovation is equals to invention plus exploitation. Services are said to be invented when same base service is adjusted, when the services are new to the company and new to the world. Service innovation is as a result of a shock to the system, research and development, random variability in experimentation, deliberate decision to put investment in learning, match between a need and an idea both of which already exist, problem search, seeking managerial risk, presence of slack resources, philosophy of management and the customer needs. With all these, the process of turning a service invention to a service innovation is made effective and efficient.
Health Insurance from Invention to Innovation
Initially, health insurance never existed. Before health insurance came into being, many unanswered health questions were raised by the ordinary Americans who had wondered how they could afford the health care, who would help in financing the doctors and other health care workers and hospitals which provided care and the innovation of advance medical. After its start, like one century ago, health insurance answered all the questions were in Americans minds. It pooled the local community resources, the premium power from individuals. With the summation of this two, it managed to pay the care needed by the individual members.
The economic relief has been of great help to Americans and other people in the world in affording the healthcare that every individual needs. However, health insurance is a determinant for those who want to live a life that has a feeling of security and those persons who put themselves in temptations of fate on every single day. Health insurance facilitates to economic stability of every family and it also gives those people with health insurance confidence to live their lives without many worries.
Blue Cross and Blue Shield Companies
Blue Cross and Blue Shield Companies have been running for more than 80 year now. Having worked alongside local physicians together with hospitals, Blue Cross and Blue Shield Companies are delivering better quality and pocket friendly care in local communities nationwide. The companies push on the work that was started in the course of the last century. This is the time Blue Shield and Blue Cross Companies officially for the first time started the aspect of health insurance. Health insurance was completely an innovative approach at that time to one of the American societies’ concerns. For instance, the methods they could use in providing and helping to manage care for people, holding close to the resources that could advance medical technology. The companies also developed more effective care solutions and sustained safety and competency.
A History of the Blue Cross and Blue Shield Companies: Health Insurance from Invention to Innovation
In 1910, Blue health insurance plans appeared as prepaid group practices. Monthly premium were paid by members in order to get a wide range of medical services in favor using the exclusive group of providers. In the year 1929, Blue Cross Plans were established to provide prepaid hospital care which was based on a prototype that was developed at Baylor University in Dallas. It was estimated that, after ten years, the enrollments of those plans would grow from more than 1300 covered lives to 3 million covered lives. A hospital care program with a solid blue Greek cross design was identified by the then executive secretary with the forerunner to Blue Cross and Blue Shield of Minnesota. The symbol began to show up in different parts of the country. In the year 1930, Blue Shield Plans commenced to offer compensation for physician services. The Blue Shield symbol was devised at Buffalo in New York. An early pioneer in the Blue movement called Carl Metzger wanted a company brand logo that would differentiate or make the new medical service plan more unique. He also wanted ensure that there was an obvious link to the companion hospital plan. It soon effectively flourished among the then growing number of Blue Shield Plans.
In 1935, Blue Cross and Blue Shield companies started empowering the workers in America to access the healthcare system some of them were doing this for their first time. A National Labor Relations Act was adopted the health companies thought of them as instrumental tools for employer based health insurance. The policy was an effective and valuable benefit for workers. In 1955, the health insurance coverage spread and increased from 10 % to 70 %. In 1960, Medicare and Medicaid were enacted, and the government chose Blue Cross and Blue Shield companies to team up with and effectively administer the program of Medicare. The amendments to the Health Maintenance organization was an added advantage of the Blue companies in increasing their emphasis on quality care, and accountability hence, the way the health care money was spent was improved. In 1990, blue cross and blue shield companies benefited from the development of preferred provider organizations and point of service. In this case, they gave the company more choices on who to provide their health care and was then able to manage costs. In 1995, BlueCard was introduced to the company, and this enabled the company to streamline the administration of benefits for members of other Plans’ service area. In 1996, Blue Cross and Blue Shield companies developed and pioneered new ways of dealing with health data that protected privacy. The companies were also involved in the discovery of critical trends that that promote innovations in care delivery management. This was after the policy of Health Insurance Portability and Accountability Act was enacted.
In 1997, Children’s Health Insurance Plan was developed, this led to the companies developing benefit solutions in bridging the gap that forgot to insure the children of America of families that never could qualify for Medicaid. In the year 2003, Consumer Directed Health Plans was developed, and this enabled the blue shield and blue cross develop more personal control over their expenditure. The company then made a step of empowering more people to be more concerned about their health care decision making. In 2010, The Patient Protection and Affordable Care Act policy was assigned to law. This enabled the blue shield and blue cross companies to lead efforts on behalf of 100 million members in local communities countrywide. This was achieved by cooperating with doctors, nurses, hospitals and others in trying to control costs, improving quality, helping individuals to live well and manage their care when they need. Currently, Blue Cross and Blue Shield companies have innovated online communications, they have a website page where one can connect and find their local Blue Plan. From 2013 and beyond, the companies will work to help build the future health care stystems
Conclusion
Service invention is taken as a cornerstone or an instrumental for service innovation. It is vital as it helps to source new ideas, patents, prototypes, designs, breakthrough experiments and working models. Service innovation then changes the service inventions for commercial purposes. Service innovations value is determined by customers in the market place after consuming it or buying it. In other words, innovation is equals to invention plus exploitation. Services are said to be invented when same base service is adjusted, when the services are new to the company and new to the world. Service innovation is as a result of a shock to the system, research and development, random variability in experimentation, deliberate decision to put investment in learning, match between a need and an idea both of which already exist, problem search, seeking managerial risk, presence of slack resources, philosophy of management and the customer needs.
Initially, the health insurance was not in existence. Before health insurance came into being, many unanswered health questions were raised by the ordinary Americans who had wondered how they could afford the health care, who would help in financing the doctors and other health care workers and hospitals which provided care and the innovation of advance medical
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