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THE MODERATING EFFECT OF QUALITY CULTURE ON TRANSFORMATIONAL LEADERSHIP AND JOB SATISFACTION OF FACULTY IN PUBLIC HIGHER EDUCATION IN SAUDI ARABIA: THE ROLE OF SERVICE QUALITY

THE MODERATING EFFECT OF QUALITY CULTURE ON TRANSFORMATIONAL LEADERSHIP AND JOB SATISFACTION OF FACULTY IN PUBLIC HIGHER EDUCATION IN SAUDI ARABIA: THE ROLE OF SERVICE QUALITY
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CHAPTER ONE: INTRODUCTION
1.3 PROBLEM STATEMENT (2 PAGES)
– This section is focusing mainly on the theoretical gap (Try to identify the gaps in the literature which needs to be addressed). The argument should not be based on what you think something should be but be based on the findings or information from past writers/researchers.
– TRANSFORMATIONAL LEADERSHIP AND JOB SATISFACTION
– TRANSFORMATIONAL LEADERSHIP AND SERVICE QUALITY
– SERVICE QUALITY AND JOB SATISFACTION
– SERVICE QUALITY AS A MEDIATOR
– QUALITY CULTURE AS A MODERATE
1.6 SCOPE OF STUDY (1 PAGE)
– The Higher Education sector you want to focus into?
– The respondents (faculty)?
– Who are they? Why?
– Unit of analysis-organization
1.7 SIGNIFICANCE OF STUDY (1 PAGES)
– What does your study going to contribute to?
– Who will benefit from this study?
1.7 DEFINITION OF TERMS (2 PAGES)
– Higher Education
– Faculty
– TRANSFORMATIONAL LEADERSHIP
– JOB SATISFACTION
– SERVICE QUALITY
– QUALITY CULTURE
(6 pages for Chapter One)
CHAPTER TWO: LITERATURE REVIEW
2.1 INTRODUCTION
State the purpose of the chapter and state what topics this chapter will cover
2.1 CONCEPT OF JOB SATISFACTION (JS) (4 PAGES)
– Different approaches in defining JS
– Development of new understanding JS
– Different ways of measuring JS. Etc.
– Job satisfaction in higher education
– THE RELATIONSHIP BETWEEN TL, SQ, QC, and the JS
2.2 CONCEPT OF TRANSFORMATIONAL LEADERSHIP (TL) (4 PAGES)
– Different approaches in defining TL
– Development of new understanding TL
– Different ways of measuring TL. Etc.
– TL in higher education
– THE RELATIONSHIP BETWEEN TL AND JS
– THE RELATIONSHIP BETWEEN TL AND SQ
2.3 CONCEPT OF SERVICE QUALITY (SQ) (4 PAGES)
– Different approaches in defining SQ
– Development of new understanding SQ
– Different ways of measuring SQ, etc.
– SQ in higher education
– THE RELATIONSHIP BETWEEN SQ AND JS
– THE RELATIONSHIP BETWEEN SQ AND TL
2.4 CONCEPT QUALITY CULTURE (QC) (4 PAGES)
– Different approaches in defining QC
– Development of new understanding QC
– Different ways of measuring QC, etc.
– QC in higher education
– THE RELATIONSHIP BETWEEN QC AND JS
– THE RELATIONSHIP BETWEEN QC AND TL
2.5 UNDERPINNING THEORIES (1 PAGES)
Resource-based view (RBV)
2.6 THE RESEARCH MODEL (FRAMEWORK) (2 PAGES)
The research model represents the framework for the research. It should indicate the relationships between or among the variables. This model must be supported by the theory is RBV.
2.7 RESEARCH HYPOTHESES (7 PAGES: each hypothesis 1 page)
2.7.1 TRANSFORMATIONAL LEADERSHIP AND JOB SATISFACTION
Critically evaluate the past studies on TL and JS, and the findings reported by these studies and identify the gaps that need further studies.
2.7.2 TRANSFORMATIONAL LEADERSHIP AND SERVICE QUALITY
Critically evaluate the past studies on TL and SQ, and the findings reported by these studies, and identify the gaps that need further studies.
2.7.3 SERVICE QUALITY AND JOB SATISFACTION
Critically evaluate the past studies on TL and SQ, and the findings reported by these studies, and identify the gaps that need further studies.
2.7.4 SERVICE QUALITY AS A MEDIATOR
Critically evaluate the past studies on SQ as a mediating on variable and the findings reported by these studies, and identify the gaps that need further studies.
2.7.5 QUALITY CULTURE AS A MODERATE
Critically evaluate the past studies on QC as a moderating on variable and the findings reported by these studies, and identify the gaps that need further studies.
2.8 CHAPTER SUMMARY
(26 pages for Chapter Two)
REFERENCES:
All articles and books cited in the text must be listed alphabetically in the references. Those listed in the references must also be found in the text. The format for referencing is the APA Style. Support the reference with new sources at least 15 articles start from 2011 till 2015.


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