100% Original, Plagiarism Free, Tailored to your instructions

Order Now!

Understand and Analyze Customer Behavior and Needs

Greetings, thank you Smith for choosing to have dinner at our restaurant with your family. We are also grateful for the positive review that your friends, who previously dinned in our restaurant, have given our menu, atmosphere and the manner that our staffs treat children. We are deeply grateful for your review of our restaurant and happy that you enjoyed the overall ambience and the food. It is our disappointment to learn that you were not happy with the behavior of our host and server towards you and your family. We also regret the delay in serving your orders and our servers disregard for special serving considerations that come with different age groups like children requiring their milk serving in a child-safe cup. Lastly, we are disappointed at our failure to fulfill our very essence of staying in business to feed our hungry customers, when you and your family had to leave hungry without orders the main course and desert (Beal, 2008).
Please know that we have initiated a weekly employee-customer relationship management appraisal that will assist all restaurant employees to understand the importance of personal conduct in managing reputation of the restaurant as a hospitality business. We hope that the program will improve the overall self-image and self-esteem of our employees and will assist them to develop a clear understanding of the importance of proper customer care in the hospitality industry (Gallagher, 2006).
We invite you to make a follow-up visit to our restaurant to confirm the ongoing improvements in customer relations. In addition, feel free to visit our offices or use our online feedback forum to express or request any clarification on the issue of your complaint. We have a customer feedback management system that collects amalgamates feedback and offers a value rating system that is incorporated to the management decision making process so that all key decision in the day-to-day running of the restaurant reflect on customer feedback.
We therefore assure you that your feedback is now part of the daily routine of the restaurant including food serving and ushering (Barlow & Moller, 1996). We acknowledge your peer review as a person also working in the hospitality industry where customer service makes or breaks the business. We are happy to inform you that our employee-customer relationship management program now incorporates a mitigation mechanism for the causes of employee burnout and stress that add up to manifest as poor customer relations. The program identifies incidences of overworked employees, provides an employee feedback channel that assists supervisors and the overall management to know the emotional status of each employee and therefore assign them appropriate duties. The employee feedback also provides a back channel for supervisors and management to informally advice employee conduct in relation to specific customer feedback and overall presentation of the restaurant image.
Finally, we acknowledge that our employees have psychological needs just as our customers and we are reviewing our employee compensation package. This will ensure that we eliminate or reduce all psychological stresses that arise out of job dissatisfaction (Gabarro, 1992). As highlighted in your email, our employees break or make our business and their care and appraisal forms the core of our strategy towards having an above industry standards customer service reputation. We cannot take back a bad reputation already expressed by our employees; however, the initiatives put in place ensure that such a dip in customer care quality does not occur again (Timm, 2011). Feel free to visit our restaurant again to enjoy great food and ambience.

Our Service Charter

  1. Excellent Quality / 100% Plagiarism-Free

    We employ a number of measures to ensure top quality essays. The papers go through a system of quality control prior to delivery. We run plagiarism checks on each paper to ensure that they will be 100% plagiarism-free. So, only clean copies hit customers’ emails. We also never resell the papers completed by our writers. So, once it is checked using a plagiarism checker, the paper will be unique. Speaking of the academic writing standards, we will stick to the assignment brief given by the customer and assign the perfect writer. By saying “the perfect writer” we mean the one having an academic degree in the customer’s study field and positive feedback from other customers.
  2. Free Revisions

    We keep the quality bar of all papers high. But in case you need some extra brilliance to the paper, here’s what to do. First of all, you can choose a top writer. It means that we will assign an expert with a degree in your subject. And secondly, you can rely on our editing services. Our editors will revise your papers, checking whether or not they comply with high standards of academic writing. In addition, editing entails adjusting content if it’s off the topic, adding more sources, refining the language style, and making sure the referencing style is followed.
  3. Confidentiality / 100% No Disclosure

    We make sure that clients’ personal data remains confidential and is not exploited for any purposes beyond those related to our services. We only ask you to provide us with the information that is required to produce the paper according to your writing needs. Please note that the payment info is protected as well. Feel free to refer to the support team for more information about our payment methods. The fact that you used our service is kept secret due to the advanced security standards. So, you can be sure that no one will find out that you got a paper from our writing service.
  4. Money Back Guarantee

    If the writer doesn’t address all the questions on your assignment brief or the delivered paper appears to be off the topic, you can ask for a refund. Or, if it is applicable, you can opt in for free revision within 14-30 days, depending on your paper’s length. The revision or refund request should be sent within 14 days after delivery. The customer gets 100% money-back in case they haven't downloaded the paper. All approved refunds will be returned to the customer’s credit card or Bonus Balance in a form of store credit. Take a note that we will send an extra compensation if the customers goes with a store credit.
  5. 24/7 Customer Support

    We have a support team working 24/7 ready to give your issue concerning the order their immediate attention. If you have any questions about the ordering process, communication with the writer, payment options, feel free to join live chat. Be sure to get a fast response. They can also give you the exact price quote, taking into account the timing, desired academic level of the paper, and the number of pages.

Excellent Quality
Zero Plagiarism
Expert Writers

Instant Quote

Single spaced
approx 275 words per page
Urgency (Less urgent, less costly):
Total Cost: NaN

Get 10% Off on your 1st order!