US Healthcare Organizations
Please discuss the follow question(s). State your reasons for your opinion and where possible use support from your text or other readings.
Would you add or take away any dimensions to the balanced scorecard for a US Healthcare Organization? What happens if the board ignores a dimension? Can management
prepare plans that improve all dimensions of the scorecard, or are some dimensions permanently in conflict? What should the board do if a dimension is below benchmark
and is not improving?
Do you agree that management is responsible for answering work team questions? Many of these questions deal with support issues (e.g., late, not enough, need a new
model, no training) about the needs shown in Figure 4.1 (in the text). How do excellent managers respond to these questions?
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