The best remedy for this problem would be getting rid of the reported vast communication gap since this has been indicated as a consequence ineffective dialogue with health professionals. Competent interpreters should be hired and language training encouraged for the health staff. This will help improve the doctor-patient dialogue allowing effective and accurate passage of health related information.
Introduction of programs intended to educate the patients on medical interpretations can go a long way in making sure that they understand the procedures involved in their treatment. Based on the diagnostics information, symptoms, and information communicated by the medical practitioner, an Aboriginal will know what kind of treatment to expect.
Review and enforcement of the guidelines regulating the practice will ensure that the professionals know what is required of them. They must obey the codes of conduct and fulfill the legal requirements of the practice. That way, procedures requiring patient’s consent will not be undertaken unless prior and valid consent is obtained.
Lowell indicates that “Positive outcomes are dependent on effective communication at every level, from control of service planning and development to clinical interactions and the design and delivery of educational programs” (p. 21). This could avoid such an incident if an effective system is in place to deal with patients from time of admission until discharge.
As indicated, “Optimal dialogue only occurs when staff and clients share the same linguistic and cultural background” (p.13). Since this is difficult to achieve, the best option would be encouraging the staff to learn the native language in the regions they work. Language only cannot fill the cultural gap in existence and therefore, concepts will have to be developed that overlap the different cultures.
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