Strategic Quality and Systems Management
Explain how you would plan a strategic quality change in an organisation
Assuming that here is being tackled a manufacturing company producing traditional foods, in your own words:
a. plan a strategic quality change to improve organisational performance
Again, focusing on a specific organisation (ideally your own, or that is not possible, then a typical organisation in a specific sector) you will need to identify a strategic Quality change that would improve organisational performance. The change must be a strategic one, such as introducing an Integrated Management System, or adopting a Total Quality Management approach. The plan should be in outline, showing Timescales, Stages, Resources, and forecast Objectives/Outcomes.
b. define resources, tools and systems to support business processes in a strategic quality change
Following on from the point above, here you need to provide details of the human, physical and financial resources, the tools and techniques (think “project planning” here!), and systems (IT, QM, HR, etc) needed to support your planned change.
c. evaluate the wider implications of planned strategic quality change in an organisation
Focusing on the change you have planned above, evaluate and discuss the wider implications of that planned change – for example, in terms of overall performance, training & development, morale and motivation, culture change, supplier relations, and so on.
d. design systems to monitor the implementation of a strategic quality change in an organisation
This requires you to design a set of mechanisms which collectively will enable you to monitor the implementation and ultimate success of your planned change. It should include both internal mechanisms and procedures, and also externally sourced mechanisms.
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