The main company to be analyzed is NHS or National Health Service.
So….the second assignment is an opportunity to develop and practice a set of skills that might
help tackle that complexity. These techniques are designed to help you make better sense/get a
clearer understanding of the many forces that make organisations complex in the first place and
that make leading change even more complicated.
These techniques involve four different types of diagrams: force field diagrams, systems
mapping diagrams, multiple cause diagrams and business process mapping diagrams. Each of
these techniques will be introduced during Weeks 9, 10 and 11.
4. These diagrams will help you to visualise the ‘systems’ that exist internally within organisations
and which exert pressures from outside the organisation. We use the word ‘systemic’ to
describe our perspective and understanding. Note: ‘Systemic’ has a different meaning to the
word ‘systematic’ which is an approach or methodology (similar to my attempts to write this
document).
5. These diagrams can help you to create ‘current state’ diagrams of organisations and also ‘future
state’ diagrams, based on proposed changes and visions for the future.
6. Finally, as Jackie will have explained, one of the keys to being a successful HR professional is to
be ‘business savvy’ i.e. to understand real organisations, not made up examples. This second
HRM3050 Module Leading Change, 2nd Assignment
2
assignment is designed to give you the opportunity to understand a real organisation, and to use
the diagramming techniques to
(i) present the complexity of its current processes and challenges
(ii) visualise what a changed organisation might look like in the future
(iii) write a report, based on these diagrams, of your recommendations of what needs to
change and how to lead the changes
HRM3050 Module Leading Change, 2nd Assignment
Task 1 Business Research
You must choose one organisation that is currently going through a recognised change process in
any of the following areas: business strategy, leadership, culture or organisational practice.
The organisation can be from within the public, private sector or voluntary sector in any country.
TIP/GUIDANCE: Choose an organisation that publishes information on its strategy, internal
processes, market/sector trends and potential challenges e.g. LSE (London Stock Exchange)
companies are legally required to publish Annual Reports. These are usually found o the ‘Company
Information’ page under the tab ‘Investor Relations’.
NHS Trusts publish similar annual reports and strategy documents, as do charities.
Task 2 Systems Diagramming
Using data and information extracted from your research sources produce the each of the following
diagrams:
A) 2 Systems Maps (present state and future state/vision)
B) Force Field diagram
C) Multiple Cause diagram
D) Business Process Mapping
TIP/Guidance: Decide how you wish to create each of these diagrams i.e. to help you capture and
visualise the ‘current system state’, to highlight what elements of the system need to be changed or
to represent the ‘vision of the organisation in its future state, after the change.
Task 3 Management Report
Analyse your diagrams and choose ONE key (significant) change and, based on your diagrams,
prepare a 2000 word management report for the organisation that
(i) critically evaluates the potential impact of the change on key stakeholders and
(ii) makes recommendations as to how to support these stakeholders through the
transition.
TIP/Guidance: Ensure that you make clear links between your diagrams to your recommendations
Remember: Formatting, structure, referencing of sources, especially web sources
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