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Level 7 (Masters) (1st Class writing expected)
*Important Note: Strictly NO PLAGIARISM.
This assignment is in two (2) parts. Task 1 is an essay for 1000 words and Task 2 is a report for 2000 words. Total word count for both tasks is 3000 words. Each Task must be referenced separately.
The word count for the essay is 1000 words
The title of the essay is:
‘To improve your housing services, you need to involve ‘hard-to-reach groups’ in decision making’. Discuss.
TASK 1 ESSAY – Assessment criteria – Critically address the followings:

Introduction – Signpost the reader about the contents of the essay.

What are housing services? (in brief)

Define and briefly explain the ‘hard-to-reach groups’.

Explain reasons for involving ‘residents’ in decision making, particularly the ‘hard to reach groups’ and critically discuss the advantages of their involvement.
Analyse Arnstein’s ladder of participation, the essay must critically analyse the different forms of involvement and apply this to engaging with ‘hard-to-reach groups’.
Provide a brief conclusion to reflect on discussions.

Academic conventions- accurate writing, accurate Harvard referencing style.

The word count for the report is 2000 words
You are responding to the situation below:
You are a policy officer for Silverview Housing Association. You have been asked to write a report to the management board. The board has requested this report because:

Residents say that repairs are taking too long, and repairs appointments are not being kept by the contractor.
Residents are dissatisfied with the way that anti-social behaviour is addressed.
Many properties are lying empty, spoiling the appearance of the estate and encouraging vandalism.

TASK 2 REPORT – Assessment criteria – Critically address the followings:

The assessment must be in report format. Must be very well written, organised and presented to a professional standard.
The report must directly address the concerns of the residents, outlining relevant good practices that could be adopted for use by the association.
Must be very well argued and addresses all parts of the brief in full.

You should set out in the report how you will improve these three elements of the housing management service.
The report should set out the key principles involved in improving the three issues, and what actions the association should take. Include examples of relevant good practice.
Your actions should be informed by relevant good practice from other UK landlords.
There should be a MINIMUM of two (2) examples of good practice for EACH of the three issues identified above.
The report should conclude with a one-page SMART plan to improve the service. This should include the actions you are recommending. The actions should be specific, measurable, achievable, resourced and timed.

Academic conventions- accurate writing, accurate Harvard referencing style.

Useful Reading List
In 1969 Sherry Arnstein described a ladder of participation with 8 steps. Please see
http://www.partnerships.org.uk/guide/ideas.htm for more information. A number of variations exist, for example
Originally published as Arnstein, Sherry R. “A Ladder of Citizen Participation,” JAIP, Vol. 35,No. 4, July 1969, pp. 216-224.
History of Social Housing
Lund B. 2011. Understanding Housing Policy. Bristol: Policy Press. Chapter three.
Housing management general texts
Audit Commission. 2007. Key Lines of Enquiry. Covering: stock investment and asset management; tenancy and estate management; housing income management; resident involvement; allocations and lettings; diversity; customer care and access; value for money.
Bramley, G. et al. 2005. Key Issues in Housing Policies and Markets in 21st Century Britain. Basingstoke: Palgrave.
Fitzpatrick, S. and Stephens, M. 2008. The future of social housing.
Hariott, S. and Matthews, L. 2009. Introducing Affordable Housing. Coventry: CIH. Chapters 4 (housing finance) and 6 (housing management).
Hills, J. 2007. Ends and Means: the future roles of social housing in England. London: Centre for Analysis of Social Exclusion.
Lund, B. 2011. Understanding Housing Policy. Bristol: Policy Press.
Mullins, D. and Murie, A. 2006. Housing Policy in the UK. Basingstoke: Palgrave Macmillan. Chapter 10: ‘Choice and control: social housing management and access to social housing’.
Reeves, P. 2014. An Introduction to Social Housing: policy and practice. Chapter three.
Social Exclusion Unit. 2002. Housing Management: Report of Policy Action Team. This discusses the local provision of services.
Repairs and maintenance
Audit Commission. 2009. Key Lines of Enquiry: repairs and maintenance. London: AC.
Chartered Institute of Housing. 2011. Repairs and Maintenance. Housing Practice. Coventry: CIH.
Chartered Institute of Housing. (undated). How to carry out repairs- in time, first time. Coventry: CIH.
Voids control
Chartered Institute of Housing. Turning empty properties into homes: good practice briefing. May 2004. Available at www.cih.org for student members of the CIH
Chartered Institute of Housing. 2015. How to effectively manage void properties. Coventry: CIH.
Dealing with anti-social behaviour
Casey, L. 2012. Listening to troubled families. London: CLG.
Communities and Local Government. 2006. Respect and housing management: using good neighbour agreements. DCLG Publications.
Joseph Rowntree Foundation. 2008. Why are fear and mistrust spiralling in 21st century Britain. York: JRF.
Keeble, M. Hughes, K. & Stirling, T. 2002. Living in Harmony Toolkit: a guide to preventing,managing and resolving neighbour disputes. London: Rowan Associates.
Lund, B. 2011. Understanding housing policy. Bristol: Policy Press. Chapter 9 on unpopular estates and anti-social behaviour
Millie, A. Jacobson, J. McDonald, E. and Hough, M. 2005. Anti-social behaviour: finding a balance. Joseph Rowntree Foundation.
Newlove. 2012. (W) Building Safe Active Communities: Strong foundations by
Local People. London: CLG.
Seager, R. and Jefery, J. 2010. Tackling disability harassment. Housing Quality Network.
Tenant Services Authority. 2010. Taking action against anti-social behaviour. TSA.
The Scottish Government. 2009. Promoting Positive Outcomes: working together to prevent anti-social behaviour in Scotland.
Racial harassment
Department of the Environment, Local Government and the Regions. 2001. Tackling racial harassment: a code of practice for social landlords.
Seager R and Jefery J. 2010. Tackling disability harassment. Housing Quality Network.
Department of the Environment, Local Government and the Regions. 2001. Tackling racial harassment: a code of practice for social landlords.
Income management
Audit Commission. 2003. Local authority rent arrears management. London: Audit Commission.
Audit Commission. 2003. Housing association rent arrears income. London: Audit Commission.
Audit Commission. 2006. Improving income collection: efficient collection of council tax, housing rent and other income by direct debit. London: Audit Commission.
Chartered Institute of Housing. 2011. Protecting your rental income stream. Coventry: CIH.
Communities and Local Government. 2006. Guide on effective rent arrears management. London: HMSO.
Communities and Local Government. 2006. Improving the effectiveness of rent arrears management. London: HMSO.
Harriott, S. and Matthews, L. 2009. Introducing affordable housing. Coventry: CIH. Chapter 10: how is affordable housing managed?
Tenant Services Authority. 2010. Rent arrears management in the housing association sector. London: TSA.
Chartered Institute of Housing. 2010. Allocations and local flexibility. Coventry: CIH.
Chartered Institute of Housing. 2011. Reducing under occupation. Good Practice Briefing.
Communities and Local Government. 2009. Fair and flexible: statutory guidance on social housing allocations for local authorities in England. London: HMSO.
Communities and Local Government. 2011. Local Decisions: a fairer future for social housing. London: HMSO.
Cowan, D. 2001. ‘From allocations to lettings: sea change or more of the same?’ in D. Cowan and A. Marsh ‘Two steps forward: housing policy into the new millennium’. Bristol: Policy Press.
Thornhill, J. 2010. Allocating social housing: challenges and opportunities. Coventry: CIH.
Resident involvement and customer care
D and Marsh, A (eds.) Two steps forward: Housing policy into the new millennium. Bristol: Policy Press.
Audit Commission. 1999. Listen Up! Effective Community Consultation. Audit Commission.
Audit Commission. 2005. Housing: improving service through resident participation. Useful discussion of the reasons for involving residents, and the costs and benefits of involving residents.
Audit Commission. 2007. Key Line of Enquiry Resident involvement.
Cabinet Office. 2004. Customer Satisfaction with Key Public Services. This short document sets out the reasons for changes with public services.
Cairncross, L., Clapham, D. and Goodlad, R. 1997. Housing Management: Customers, Consumers and Citizens. London: Routledge. Chapter two is the key section. This book is a little old but the principles remain the same.
Cabinet Office. 1998. How to consult your users: an introductory guide. Service First Users Publications. Good clear guide on the pros and cons of involving users.
Chanan, G. 1999. Local Community Involvement: a handbook for good practice. Luxembourg: Office for Official Publications of the European Communities.
Chartered Institute of Housing. 2010. Involving Residents in Shaping Services. Reasons for involving residents, and examples of good practice.
Communities and Local Government. 2006. Empowering Communities, Improving Housing. London: CLG.
Cooper, C. 1998. Resident Involvement and Community Action. Aldershot: Arena. This book is a bit old but does take a more critical view of involving residents.
Office of the Deputy Prime Minister. 2006. Developing good practice in resident participation. London: HMSO.
Davies, A. and Lupton, M. 2010. Resident-led self regulation: enhancing in-house scrutiny and performance. Coventry: Chartered Institute of Housing.
Davies, A. and Warrington, R. 2007. Leading the way: achieving resident-driven accountability and excellence. Coventry: CIH.
Lister, S., Perry, J. and Thornley, M. 2007. Community engagement in Housing-led Regeneration: a Good Practice Guide. Coventry: Chartered Institute of Housing (CIH).
National Consumer Council (undated- probably around 2006). The Consumer Interest in Housing: Tenants, Service Users and Communities. A broad discussion of tenant involvement, with an eight-point consumer health check.
New Economics Foundation. 1998. Participation works! Techniques for community participation in the 21st century. London: New Economics Foundation.
Reeves, P. 2014. An Introduction to Social Housing: policy and practice. Chapter three
Rogers, B. and Robinson, E. (Undated, probably around 2005). The Benefits of Community Engagement: a Review of the Evidence. Home Office. Discussion of community engagement in health, housing, regeneration, education and policing.
Sargeant, J. and Steele, J. 1998. Consulting the Public – Guidelines and Good Practice. London: Policy Studies Institute.
Tenant Services Authority. 2010. Making Voices Count: Reviewing Practice in Tenant Involvement and Empowerment. London: Tenant Services Authority. Key questions for landlords in empowering tenants.
Tenant Services Authority. 2010. Tenant Involvement: Assessing Landlords’ Progress. London: Tenant Services Authority.
Wheeldon, J. 2009. What Does Excellence Look Like? Resident Involvement. Housing Quality Network. This discusses how well-performing landlords involve residents in decision making.
Useful Journals
Inside Housing, weekly
Housing Studies journal, University of Bristol
The Guardian has a local govt supplement on Wednesdays that often covers housing issues.
Useful Websites
The key sources are:
You should look at the Communities and Local Government website, which has a considerable amount of material on housing: www.communities.gov.uk/housing/
The Chartered Institute of Housing has information relevant to this module: www.cih.org. If you are a member of the CIH, you can use the practice area, which has good practice examples
Housing Quality Network electronic library: www.hqnetwork.org.uk/resource_centre
The UK Housing Review has policy information: http://www.ukhousingreview.org.uk/
For anti-social behaviour:
Social landlords’ crime and disorder group: http://www.slcng.org.uk/

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