HIGHER COLLEGES OF TECHNOLOGY
Project Cover Sheet
Course Name
CIS 4203 – Information Technology Strategy and Governance
Faculty Name
Berlanti Odeh
Project Title
Implementing IT governance Best Practices – Phase1
Due Date
Wednesday Mar 2nd, 2016
Section
Date Submitted
Student Name
1.
2.
3.
Student ID
1.
2.
3.
This assessment will assess the following Learning outcomes:
· CLO 1- Understand the importance of IT strategy and governance in an organization through a real case study.
· CLO 2- Identify the main frameworks for enterprise architecture.
· CLO 3- Analyze the roles and responsibilities of the key people, processes and technology required to manage organizational change.
· CLO 4- Analyze relevant industry best practices and standards related to IT strategy and governance such as ITIM, COBIT, ITIL, PMBOK, and CMMI.
· CLO 5- Analyze an existing IT strategy and governance policy.
· CLO 6- Recommend an IT governance deployment strategy for an organization.
Declaration; Group:
§ No part of this assignment has been copied from another source, (not from another group or student, an internet source or a book)
§ When another person’s words are used, this is shown in the text with “…” and referenced.
§ No part of this assignment has been written by anyone other than the members of the group named below.
§ We have a copy of this assignment that we can produce if the first copy is lost or damaged.
Names and Signatures:
Name 1……………………………………………………… Signature …………………………………
Name 2……………………………………………………… Signature …………………………………
Name 3……………………………………………………… Signature …………………………………
N.B. The marker may choose not to mark this assignment if the above declaration is not signed.
§ If the declaration is found to be false, appropriate action will be taken.
§ Plagiarism is copying and handing in someone’s work as your own. Any student found guilty of this type of cheating will be dismissed from the college
Received By……………………………………………… Date ……………………………
Any assessment that has weighting of 20% or more must receive prior from the program chair.
Supervisor Signature:………………………………………………………………. Date ………………………………
General Guidelines
Group Work: You can work in groups of three as approved by your instructor(s)
This project has two phases. Phase one is to be submitted by October 25th, and phase two by December 6, 2015.
Submission Format:
Soft copy to be submitted using Safe Assign
Hard copy to be submitted to the instructor of each course.
Report Style: Project should be submitted in report style and you must follow the HCT formatting guidelines.
Use APA formatting.
Do not use WIKIPEDIA, Investopedia, and/or other general Internet knowledge repositories. Sources should be current and no older than five years.
Project Phase I: Develop an IT Strategic Plan
Introduction
In this project, you (your group) need to select an organization/governmental institution within the UAE in order to develop an IT Strategic Plan for them.
Please note that you might face three different scenarios:
The organization already has an IT strategic Plan and will share it with you.
The organization already has an IT strategic Plan but they are not willing to share itwith you.
The organization does not have an IT strategic Plan.
In the first scenario, you can look at their IT strategic Plan, assess it, and amend as per the project requirement. For the last two scenarios you need to write a new one from scratch.
Detailed Instructions
Step1
Meeting with the team from the organization and solicit three main business objectives/imperatives such as (revenue growth, cost reduction, or business enablement).
Step2
Assess the current IT situation
Step3
Align the business objectives with the current IT situation and conduct a gap analysis (why change? what is missing)
Step 4
Based on the previous steps, decide on a road map- suggest the new IT initiatives that are linked to the business objectives identified in step 1. Suggest how these can be implemented.
Step5
Specify how you can measure the performance of the new IT initiatives.
Assessment Marking Scheme:
Content
· Introduction and Company profile
· Analyzing Strategic business objectives
/15
Assessing current IT situation
/20
Why change? (Reasons for transformation, Gap analysis)
/15
What should be done? and how do we know we got there? (Road map)
/25
Did we get there? (Performance management)
/10
Conclusion
/5
Formatting Guidelines
HCT formatting guidelines
/2
References
Appropriate references
/2
Writing
As per EAC writing criteria (enclosed rubric)
/6
Total
/100
Appendix A: Suggested Outline[1] [2]
Section 1: Introduction and background of the company
What does this document contain?
What is the business, what are the services or products and who are the users (customers)?
Business vision, objectives and strategy
IT vision, objectives and strategy
Section 2: Situation Assessment- (Where Are We?)
External trends (Technology, Environment, Customers, Regulatory, Competition, etc.)
Internal pressures (Employees, Business units, Functional departments)
IT Organization Profile:
Organization
Staffing and skills
User need and Satisfaction
Level of Maturity
Revenue/Expense profile
Infrastructure Profile
Application Profile
Core Competencies (Business objectives)
Strengths and Weaknesses
Section 3: Major Business Gaps, Needs and Opportunities- (Why Change/What Could We Do?)
Macro Assessment of Needs (Discretionary and non-Discretionary) and Opportunities by Company, Business Units and Key Functional Areas
Macro Assessment of Costs, Benefits, Value and Risk (of doing and not doing) and Priorities (by company, SBUs and Key Functions):
Infrastructure Alternatives
Architecture Alternatives
Application Alternatives
People Development
Business IT Continuity, Security and Backup
Build versus buy (outsourcing)
Funding Levels and Prioritization
Standards and Compliance
Governance Policy and Process
Section four: What we should do?
Section 4: Strategies and Actions (What Should We Do? How Do We Get There?
New/Enhancement Applications
Maintenance
Discretionary projects
Non-Discretionary support activities
Infrastructure Direction
Resource Requirements
Contingency, Security, Risk & Disaster Recovery
Governance and Compliance
Section 5: Plan Execution (Did We Get There?)
Critical Success Factors
Key Performance Indicators
Conclusion
References
Appendix B: Marking Rubric
Content Marking
0
1
2
3
4
5
Absent
Emerging
Competent
Mastering
Section 1-Introduction
Provides a brief overview, purpose of the project and the expected structure and contents of the document
Score
5
Too brief and does not clearly articulate what the project is all about.
Good introduction that is clear and contains most of the listed elements.
Provided a brief but clear analysis in terms of the need for such projects with appropriate references.
Section 1-Company profile
Provides a brief overview of the company- Main mission and vision, location, size and industry.
Score
5
Too brief and does not clearly articulate what does the company do.
Good Overview of the company. It contains most of the listed elements.
Provided a comprehensive overview of the company’s profile including all the necessary elements.
Section 1-Business Objectives
Provides, in detail, three critical business objectives that the organization is attempting to attain.
Score
5
Too brief and does not clearly articulate What are the three main business objectives.
Good attempt at describing the three main business objectives.
Provided a comprehensive analysis of the three .business objectives
Section 2-Current IT Situation
Provides a description of the current IT situation in terms of the different areas such as in IT infrastructure, business applications, people, IT investments, and user satisfaction.
Score
20
Too brief and does not clearly describe the current IT infrastructure
Good attempt at describing current situation. Most of the elements are mentioned.
Provided a comprehensive description of the It infrastructure.
Section 3-Gap Analysis
Provides a comparison of what is available and what is needed and why.
Score
15
Too brief and does not identify the gap appropriately.
Good attempt at describing Gaps.
Provided a clear analysis of the Gap and reasons of transformation using maturity level assessment.
Section 4- Road Map
Provides a road map for the IT strategy (What should be done and how to get there)
Score
25
Too brief and does not identify the IT initiatives to be aligned with the business objectives.
Good attempt at describing the IT initiatives to be aligned with the business objectives.
Provided a clear analysis of the IT initiatives to be aligned with the business objectives and how to implement it clearly.
Section 5- Performance Management
Provides a road map for the IT strategy (What should be done and how to get there)
Score
10
Too brief and does not identify the measurement process.
Good attempt at describing the different KPIs.
Provided a clear analysis of the measurement dimensions and KPIs.
Section 6- Conclusion
Score
5
Too brief and does not summarize the project.
Good attempt at summarizing the project.
Provided a clear summary of the main points with a description of what is learned from the project.
Writing Marking Rubric
Score
Section 7- Writing Style
Below Satisfactory (0)
Satisfactory (1)
Good (2)
2
Vocabulary – correct word choice, including correct specialized terms, accurate use
Vocabulary limited to familiar topics or situations; choice of words makes message difficult to read and understand; inappropriate use of some words indicates lack of required vocabulary skill
Vocabulary choice satisfactory for general topics and/or own specialist area but some problems with unfamiliar topics; word choice makes message clear and meaningful; correct terms and phrases are used appropriately
Appropriate choice and use of vocabulary in general; word use indicates understanding of terms; minor errors of word choice that do not affect clarity or meaning
2
Spelling, Punctuation, Capitalization
Noticeable spelling errors that may or may not affect meaning; capitals and correct punctuation with only a few errors.
Spelling almost fully accurate using spell checker.
Occasional errors in spelling may occur; uses capital letters, full stops, commas, apostrophes, brackets, and bullets, with only occasional unobtrusive errors.
Spelling fully accurate on word-processed documents using spell checker.
Very few or no errors in spelling, punctuation, and capital letter use. Spelling fully accurate on word-processed documents using spell checker.
2
Sentence Structure – subject/verb agreement, correct tense, range of joiners, correct simple sentences, complex sentences.
Simple sentences usually correct; some complex sentences can be used, but not often accurately. Errors in subject verb agreement may still occur. i.e. we stop yesterday
Generally accurate use of grammar; simple sentences correct; complex sentences used but variety is limited.
A variety of simple and complex sentences used with occasional mistakes in construction; wide variety of joiners used
[1] Based on the textbook Fig 3.11.
[2] Student don’t have to necessarily provide information for each sub-item.
HIGHER COLLEGES OF TECHNOLOGY
Project Cover Sheet
Course Name
CIS 4203 – Information Technology Strategy and Governance
Faculty Name
Berlanti Odeh
Project Title
Implementing IT governance Best Practices – Phase1
Due Date
Wednesday Mar 2nd, 2016
Section
Date Submitted
Student Name
1.
2.
3.
Student ID
1.
2.
3.
This assessment will assess the following Learning outcomes:
· CLO 1- Understand the importance of IT strategy and governance in an organization through a real case study.
· CLO 2- Identify the main frameworks for enterprise architecture.
· CLO 3- Analyze the roles and responsibilities of the key people, processes and technology required to manage organizational change.
· CLO 4- Analyze relevant industry best practices and standards related to IT strategy and governance such as ITIM, COBIT, ITIL, PMBOK, and CMMI.
· CLO 5- Analyze an existing IT strategy and governance policy.
· CLO 6- Recommend an IT governance deployment strategy for an organization.
Declaration; Group:
§ No part of this assignment has been copied from another source, (not from another group or student, an internet source or a book)
§ When another person’s words are used, this is shown in the text with “…” and referenced.
§ No part of this assignment has been written by anyone other than the members of the group named below.
§ We have a copy of this assignment that we can produce if the first copy is lost or damaged.
Names and Signatures:
Name 1……………………………………………………… Signature …………………………………
Name 2……………………………………………………… Signature …………………………………
Name 3……………………………………………………… Signature …………………………………
N.B. The marker may choose not to mark this assignment if the above declaration is not signed.
§ If the declaration is found to be false, appropriate action will be taken.
§ Plagiarism is copying and handing in someone’s work as your own. Any student found guilty of this type of cheating will be dismissed from the college
Received By……………………………………………… Date ……………………………
Any assessment that has weighting of 20% or more must receive prior from the program chair.
Supervisor Signature:………………………………………………………………. Date ………………………………
General Guidelines
Group Work: You can work in groups of three as approved by your instructor(s)
This project has two phases. Phase one is to be submitted by October 25th, and phase two by December 6, 2015.
Submission Format:
Soft copy to be submitted using Safe Assign
Hard copy to be submitted to the instructor of each course.
Report Style: Project should be submitted in report style and you must follow the HCT formatting guidelines.
Use APA formatting.
Do not use WIKIPEDIA, Investopedia, and/or other general Internet knowledge repositories. Sources should be current and no older than five years.
Project Phase I: Develop an IT Strategic Plan
Introduction
In this project, you (your group) need to select an organization/governmental institution within the UAE in order to develop an IT Strategic Plan for them.
Please note that you might face three different scenarios:
The organization already has an IT strategic Plan and will share it with you.
The organization already has an IT strategic Plan but they are not willing to share itwith you.
The organization does not have an IT strategic Plan.
In the first scenario, you can look at their IT strategic Plan, assess it, and amend as per the project requirement. For the last two scenarios you need to write a new one from scratch.
Detailed Instructions
Step1
Meeting with the team from the organization and solicit three main business objectives/imperatives such as (revenue growth, cost reduction, or business enablement).
Step2
Assess the current IT situation
Step3
Align the business objectives with the current IT situation and conduct a gap analysis (why change? what is missing)
Step 4
Based on the previous steps, decide on a road map- suggest the new IT initiatives that are linked to the business objectives identified in step 1. Suggest how these can be implemented.
Step5
Specify how you can measure the performance of the new IT initiatives.
Assessment Marking Scheme:
Content
· Introduction and Company profile
· Analyzing Strategic business objectives
/15
Assessing current IT situation
/20
Why change? (Reasons for transformation, Gap analysis)
/15
What should be done? and how do we know we got there? (Road map)
/25
Did we get there? (Performance management)
/10
Conclusion
/5
Formatting Guidelines
HCT formatting guidelines
/2
References
Appropriate references
/2
Writing
As per EAC writing criteria (enclosed rubric)
/6
Total
/100
Appendix A: Suggested Outline[1] [2]
Section 1: Introduction and background of the company
What does this document contain?
What is the business, what are the services or products and who are the users (customers)?
Business vision, objectives and strategy
IT vision, objectives and strategy
Section 2: Situation Assessment- (Where Are We?)
External trends (Technology, Environment, Customers, Regulatory, Competition, etc.)
Internal pressures (Employees, Business units, Functional departments)
IT Organization Profile:
Organization
Staffing and skills
User need and Satisfaction
Level of Maturity
Revenue/Expense profile
Infrastructure Profile
Application Profile
Core Competencies (Business objectives)
Strengths and Weaknesses
Section 3: Major Business Gaps, Needs and Opportunities- (Why Change/What Could We Do?)
Macro Assessment of Needs (Discretionary and non-Discretionary) and Opportunities by Company, Business Units and Key Functional Areas
Macro Assessment of Costs, Benefits, Value and Risk (of doing and not doing) and Priorities (by company, SBUs and Key Functions):
Infrastructure Alternatives
Architecture Alternatives
Application Alternatives
People Development
Business IT Continuity, Security and Backup
Build versus buy (outsourcing)
Funding Levels and Prioritization
Standards and Compliance
Governance Policy and Process
Section four: What we should do?
Section 4: Strategies and Actions (What Should We Do? How Do We Get There?
New/Enhancement Applications
Maintenance
Discretionary projects
Non-Discretionary support activities
Infrastructure Direction
Resource Requirements
Contingency, Security, Risk & Disaster Recovery
Governance and Compliance
Section 5: Plan Execution (Did We Get There?)
Critical Success Factors
Key Performance Indicators
Conclusion
References
Appendix B: Marking Rubric
Content Marking
0
1
2
3
4
5
Absent
Emerging
Competent
Mastering
Section 1-Introduction
Provides a brief overview, purpose of the project and the expected structure and contents of the document
Score
5
Too brief and does not clearly articulate what the project is all about.
Good introduction that is clear and contains most of the listed elements.
Provided a brief but clear analysis in terms of the need for such projects with appropriate references.
Section 1-Company profile
Provides a brief overview of the company- Main mission and vision, location, size and industry.
Score
5
Too brief and does not clearly articulate what does the company do.
Good Overview of the company. It contains most of the listed elements.
Provided a comprehensive overview of the company’s profile including all the necessary elements.
Section 1-Business Objectives
Provides, in detail, three critical business objectives that the organization is attempting to attain.
Score
5
Too brief and does not clearly articulate What are the three main business objectives.
Good attempt at describing the three main business objectives.
Provided a comprehensive analysis of the three .business objectives
Section 2-Current IT Situation
Provides a description of the current IT situation in terms of the different areas such as in IT infrastructure, business applications, people, IT investments, and user satisfaction.
Score
20
Too brief and does not clearly describe the current IT infrastructure
Good attempt at describing current situation. Most of the elements are mentioned.
Provided a comprehensive description of the It infrastructure.
Section 3-Gap Analysis
Provides a comparison of what is available and what is needed and why.
Score
15
Too brief and does not identify the gap appropriately.
Good attempt at describing Gaps.
Provided a clear analysis of the Gap and reasons of transformation using maturity level assessment.
Section 4- Road Map
Provides a road map for the IT strategy (What should be done and how to get there)
Score
25
Too brief and does not identify the IT initiatives to be aligned with the business objectives.
Good attempt at describing the IT initiatives to be aligned with the business objectives.
Provided a clear analysis of the IT initiatives to be aligned with the business objectives and how to implement it clearly.
Section 5- Performance Management
Provides a road map for the IT strategy (What should be done and how to get there)
Score
10
Too brief and does not identify the measurement process.
Good attempt at describing the different KPIs.
Provided a clear analysis of the measurement dimensions and KPIs.
Section 6- Conclusion
Score
5
Too brief and does not summarize the project.
Good attempt at summarizing the project.
Provided a clear summary of the main points with a description of what is learned from the project.
Writing Marking Rubric
Score
Section 7- Writing Style
Below Satisfactory (0)
Satisfactory (1)
Good (2)
2
Vocabulary – correct word choice, including correct specialized terms, accurate use
Vocabulary limited to familiar topics or situations; choice of words makes message difficult to read and understand; inappropriate use of some words indicates lack of required vocabulary skill
Vocabulary choice satisfactory for general topics and/or own specialist area but some problems with unfamiliar topics; word choice makes message clear and meaningful; correct terms and phrases are used appropriately
Appropriate choice and use of vocabulary in general; word use indicates understanding of terms; minor errors of word choice that do not affect clarity or meaning
2
Spelling, Punctuation, Capitalization
Noticeable spelling errors that may or may not affect meaning; capitals and correct punctuation with only a few errors.
Spelling almost fully accurate using spell checker.
Occasional errors in spelling may occur; uses capital letters, full stops, commas, apostrophes, brackets, and bullets, with only occasional unobtrusive errors.
Spelling fully accurate on word-processed documents using spell checker.
Very few or no errors in spelling, punctuation, and capital letter use. Spelling fully accurate on word-processed documents using spell checker.
2
Sentence Structure – subject/verb agreement, correct tense, range of joiners, correct simple sentences, complex sentences.
Simple sentences usually correct; some complex sentences can be used, but not often accurately. Errors in subject verb agreement may still occur. i.e. we stop yesterday
Generally accurate use of grammar; simple sentences correct; complex sentences used but variety is limited.
A variety of simple and complex sentences used with occasional mistakes in construction; wide variety of joiners used
[1] Based on the textbook Fig 3.11.
[2] Student don’t have to necessarily provide information for each sub-item.
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