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Essentials of Business Communication, Eighth Edition

page 1: Information Request: Brewing Coffee Shop Beverages in the Office
Workers in your office are big coffee drinkers. Some leave work to go to a nearby Starbucks, and others use instant coffee to brew their own. As manager, you realize that productivity and morale could be improved if your office supplied “coffeshop quality” in freshly brewed coffee. You saw a Maxima beverage system at another company, and you decide to look into purchasing such a system for your office. You have a number of questions about such a system.
the biggest problem is plumbing. If it requires plumbing, you can’t use it. You do have cold water available, but not plumbing. You wonder whether a Maxima Brewing System offers drinks other than coffee, such as hot chocolate and tea. Because you are a cappuccino fan, you want to know whether it makes authentic milk foam. naturally, you are concerned about cleaning, maintenance, supplies, and repairs. You also worry about how employees will pay for each cup of coffee or other beverage. Perhaps coin operation is available. A no. 1 concern, of course, is how much the system would cost and what kind of warranty is offered.
Your Task.
Write a well-organized information request to Ms. Ann Pagnotta, Sales Manager, Maxima Brewing Systems, 1849 Alum Creek drive, Columbus, OH 43207. Inquire about a Maxima Brewing System for your 25-person office staff. You need the information within two weeks for the next management council meeting.
page 2: Information Request: Meeting at Caesars Palace, Las Vegas
Your company, Software.com, wants to hold its next company-wide meeting in a resort location. the CeO has asked you, as marketing manager, to find a conference location for your 85 engineers, product managers, and marketing staff. He wants the company to host a four-day combination sales conference/vacation/retreat at some spectacular spot. He suggests that you start by inquiring at the amazing Caesars Palace Las vegas. You check its Web site and discover interesting information. However, you decide to write a letter so that you can have a permanent, formal record of all the resorts you investigate.
You estimate that your company will require about 80 rooms. You will also need three conference rooms (to accommodate 25 or more) for one and a half days. You want to know room rates, conference facilities, and entertainment options for families. You have two periods that would be possible: April 20–24 or July 10–14. You know that one of these is at an off-peak time, and you wonder whether you can get a good room rate. You are interested in entertainment at Caesars during these times. One evening the CeO will want to host a banquet for about 125 people. the CeO wants a report from you by december 3.
Your Task.
Write a well-organized information request to Ms. Isabella Cervantes, Manager, Convention Services, Caesars Palace, 257 Palace drive, Las vegas, nv 87551. You might like to take a look at the Caesars Web site at http://www.caesars .com/palace.
page 3: write a negative business message.
page 4: write a persuasive business message.

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